Privacy Policy

Introduction

This Privacy Policy explains how bytelens ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services.

Information We Collect

Personal Information

When you enquire about or enrol in our programmes, we collect:

• Name and contact details (email address)
• Programme preferences and selections
• Any information you voluntarily provide in communications with us

Technical Information

Our website automatically collects certain technical information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested information
• To process enrolments and deliver our educational programmes
• To communicate with you about your programme participation
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: When necessary to fulfil our obligations to you
• Legitimate interests: To operate and improve our business
• Consent: Where you have given explicit permission
• Legal compliance: Where required by law

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our programmes (under strict confidentiality agreements)
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission
• Access controls and authentication
• Regular security assessments

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Enquiry data for 2 years
• Enrolment and programme participation data for 7 years (in line with UK financial record-keeping requirements)

Your Rights

Under data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Children's Privacy

While our services are designed for children and teenagers, we collect personal information only from parents or legal guardians. We do not knowingly collect personal information directly from children under 16 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Kingsway Avenue, Manchester, M20 4GB, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk